A toll-free call refers to a telephone call made by a caller to a recipient where the charges for the call are fully covered by the recipient, rather than being billed directly to the caller. Toll-free calls are usually distinguishable by their unique phone number that begins with a specific three-digit prefix such as 800, 888, 877, or others, depending on the country.
The primary characteristic of a toll-free call is that it does not require the caller to pay for the call, hence the name "toll-free." The recipient, typically a business or organization, undertakes the costs associated with the call. This can include the costs of the call itself, as well as any additional services provided during the call.
Toll-free calls are widely used to facilitate customer service and support inquiries, sales inquiries, reservations, and other forms of communication between organizations and their customers or clients. By removing the financial burden of the call, toll-free numbers encourage callers to contact the recipient without hesitation or concern about the associated charges. This makes toll-free calls beneficial for businesses, as they can attract and retain customers by providing a convenient and cost-free means of communication.
In summary, a toll-free call refers to a telephone call where the recipient covers the charges, allowing the caller to communicate without incurring any costs for the call. These calls are commonly used for customer service, sales, and other forms of communication to encourage hassle-free and cost-effective communication for the callers.
