Online help refers to the provision of assistance, guidance, and support via the internet or other digital platforms. It is a tool or service that offers information, instructions, troubleshooting advice, and answers to user queries and concerns using online resources.
Online help can take various forms, including but not limited to text-based documents, FAQs (Frequently Asked Questions), knowledge bases, tutorials, video demonstrations, live chats, forums, and help desks. It is designed to assist users in understanding and effectively utilizing software applications, websites, or electronic devices.
The primary objective of online help is to provide users with relevant and accessible information, enabling them to resolve issues, navigate through processes, or acquire new skills independently. It offers step-by-step instructions, conceptual explanations, visual aids, and real-life examples to address user needs and enhance their experience while using a particular tool or service.
Online help is particularly useful in today's connected world, where users often need instant assistance without the need for physical interaction or waiting time. It enables users to seek assistance at their convenience, allowing them to troubleshoot problems, seek guidance, or learn new functionalities without direct human intervention.
Overall, online help plays a crucial role in empowering users to become self-reliant and confident in their interactions with digital products and services, ultimately enhancing their productivity and satisfaction.
