TELEPHONIST Meaning and
Definition
-
A telephonist is an individual who operates, manages, and facilitates communication through a telephone system. This term primarily refers to a person who works in a reception or call center environment, and their key responsibility is to handle incoming and outgoing telephone calls.
Telephonists play a pivotal role in organizations, as they serve as the first point of contact, representing the company in interactions with clients or customers. Their duties often include answering calls, screening and transferring calls to the appropriate person or department, taking messages, or assisting callers with general inquiries. Moreover, telephonists may be responsible for making outbound calls for appointments, confirming reservations, or conducting surveys, depending on the nature of the business they are employed in.
To carry out their tasks effectively, telephonists need to possess excellent communication skills, a polite and professional demeanor, and the ability to remain calm and composed in high-pressure situations. They must also be proficient in operating telephone switchboards, maintaining call logs, and utilizing computer systems or software for data entry and retrieving information.
Overall, the role of a telephonist is crucial in ensuring smooth telephone operations and efficient customer service within an organization. They are vital in maintaining effective communication channels and establishing a positive first impression for callers, contributing to the overall success and reputation of the company they represent.
Common Misspellings for TELEPHONIST
Etymology of TELEPHONIST
The word "telephonist" is derived from the combining form "tele-" meaning "distant" or "far off", and the noun "phonist" which refers to someone skilled in or associated with operating a telephone. The combining form "tele-" is derived from the Greek word "tele" meaning "far" or "distant", while "phonist" is derived from the noun "phone" which means "sound" or "voice" in Greek. Thus, the term "telephonist" was coined to describe a person who operates or works with telephones to connect distant calls.
Similar spelling words for TELEPHONIST
- telephone set,
- telephone box,
- telephone book,
- telephone jack,
- telephone,
- telephonic,
- telephone unit,
- telephone bell,
- telephoner,
- telephone cord,
- telephone line,
- telephone wire,
- telephone pole,
- telephony,
- telephone dial,
- telephone call,
- telephone plug,
- telephone bill.
Infographic
Add the infographic to your website:
