The spelling of "self service" can be explained through the International Phonetic Alphabet (IPA) phonetic transcription. The first syllable "self" is spelled /sɛlf/, with the "e" being pronounced like the "e" in "set". The second syllable "service" is spelled /ˈsɜː.vɪs/, with the "e" being pronounced like the "u" in "nurse" and the "i" being pronounced like the "i" in "pin". "Self service" is a popular term used to describe a type of customer service where the customer serves themselves.
Self service is a business approach or system that allows individuals to perform various tasks or transactions independently without the need for assistance from a company representative or staff. It is generally implemented in industries such as retail, hospitality, banking, transportation, and telecommunications.
In the context of retail, self service refers to a method whereby customers themselves obtain or perform the services they require. This can include activities such as browsing and selecting products, scanning and paying for items at automated checkout machines, or using self-serve kiosks to access information, make reservations, or place orders.
The purpose of self service is to provide customers with greater convenience, flexibility, and control over their transactions. It saves time and minimizes the need for interaction with staff, thus reducing waiting times and enhancing efficiency. Self service systems typically utilize technology such as touch screens, barcode scanners, or online platforms to enable customers to complete tasks themselves.
Self service in other industries also follows a similar principle. For instance, in the banking sector, self service may involve customers performing ATM transactions, online banking, or mobile banking services independently. In transportation, self service might include purchasing tickets from automated machines or checking in for a flight using self-service kiosks.
Overall, self service is a customer-oriented approach that empowers individuals to carry out tasks or obtain services independently, leveraging technology and automation to improve efficiency, convenience, and customer satisfaction.
The word "self-service" originated in English in the early 20th century.
The term can be divided into two parts:
1. "Self": It comes from the Old English word "self" which means "one's own person, same" or "of the same kind". The Old English word evolved from the Proto-Germanic word "selbaz", meaning "self, same". "Self" is related to other Germanic languages such as Old Norse "sjalfr" and Old High German "selb".
2. "Service": It comes from the Old French word "servise" or "service" which means "act of serving". The Old French word was derived from the Latin word "servitium" meaning "slavery, servitude, or service". "Servitium" is derived from the Latin word "servus" meaning "slave" or "servant".