RESERVATION AGENT Meaning and
Definition
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A reservation agent refers to an individual employed by a company, particularly in the travel and hospitality industry, who handles the task of making reservations and bookings for customers. Their primary role is to provide comprehensive information and facilitate the reservation process for various services, such as accommodation, transportation, flights, or leisure activities.
Reservation agents are typically found working in call centers or customer service departments. They possess strong communication skills, both written and oral, as they interact with customers primarily through telephone conversations and occasionally through email or live chat. Their goal is to assist clients by answering inquiries, suggesting available options, and ensuring that all necessary details are accurately recorded to fulfill the customers' requirements.
These professionals are knowledgeable about different offerings, promotions, and packages provided by their organization or partner organizations. They possess expertise in navigating reservation systems and databases to quickly access and update customer information, while adhering to company policies and procedures. Reservation agents also handle cancellations, modifications, and refunds based on the customer's request or company guidelines.
Additionally, reservation agents should be highly customer-oriented, patient, and empathetic when handling queries or complaints, striving to resolve any issues that may arise during the reservation process. They serve as a crucial link between customers and the organization, representing the first point of contact and often leaving a lasting impression on customers' overall experience.
Common Misspellings for RESERVATION AGENT
- eeservation agent
- deservation agent
- feservation agent
- teservation agent
- 5eservation agent
- 4eservation agent
- rwservation agent
- rsservation agent
- rdservation agent
- rrservation agent
- r4servation agent
- r3servation agent
- reaervation agent
- rezervation agent
- rexervation agent
- redervation agent
- reeervation agent
- rewervation agent
- reswrvation agent
- ressrvation agent
Etymology of RESERVATION AGENT
The word "reservation" in the term "reservation agent" comes from the verb "to reserve". The verb "reserve" originated from the Latin word "reservare", which means "to keep back, save up, or preserve". It entered the English language through Old French in the 14th century.
The word "agent" derives from the Latin word "agens", which means "doing" or "active". The term "agent" has been in use since the early 17th century, referring to a person or thing that acts or has the power to act.
When combined, "reservation agent" refers to a person who acts on behalf of someone else to secure or book a reservation, typically in the context of travel or hospitality industries.
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