PNR, an abbreviation for "Passenger Name Record," refers to a unique alphanumeric identifier that serves as an electronic record of the journey details and reservation information of an individual or a group of passengers in the airline industry. It is a crucial element in flight reservations systems and is used by transportation companies, travel agencies, and airlines to manage and monitor passenger itineraries from booking to departure.
A PNR contains comprehensive information related to a passenger's travel plans, including the name, contact details, date, time, and destination of the flight, class of service, seat assignment, ticketing status, baggage allowance, fare details, payment information, and any special requests made by the passenger.
The PNR serves as a centralized database that consolidates all relevant passenger information for a particular booking. It helps streamline the reservation process and allows for effective communication and coordination among different stakeholders involved in the passenger's journey, such as airlines, ground handling agents, immigration authorities, and other service providers. Additionally, the PNR is a key system used to track passenger data for security purposes, checked-in baggage reconciliation, revenue management, and customer service.
Typically, PNRs are generated and managed through computerized reservation systems, such as Global Distribution Systems (GDS), that are widely used in the travel industry. These systems enable the efficient handling, modification, and retrieval of PNRs by authorized personnel, thereby ensuring a seamless travel experience for passengers.
