OPEN TICKET Meaning and
Definition
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An open ticket refers to an unresolved issue, problem, or request that has been raised or reported but has not yet been addressed or resolved. It is a common term used in customer support, technical support, and service industries where individuals or organizations seek assistance or resolution for their concerns.
When a customer encounters a problem or has a query, they may contact a support team through various channels such as phone, email, or an online platform. The team then creates a record or ticket to document the issue and its details, including relevant information like customer details, description of the problem, and any relevant attachments. This record is known as an open ticket.
The term "open" indicates that the issue is still pending and awaiting resolution. Open tickets are typically logged into a tracking system or software that assists support teams in managing and prioritizing customer queries based on urgency or chronology. Support agents or technicians are responsible for reviewing these open tickets, evaluating them, and assigning appropriate actions for resolution.
The completion and closure of an open ticket occur once a solution, response, or resolution has been provided to the customer. This could involve a reply with troubleshooting steps, a resolution to the problem, or an answer to the customer's query. The ticket is then marked as "closed" to indicate that the issue has been resolved. However, if the ticket remains unresolved, it continues to be marked as open until a satisfactory resolution is achieved.
Common Misspellings for OPEN TICKET
- ipen ticket
- kpen ticket
- lpen ticket
- ppen ticket
- 0pen ticket
- 9pen ticket
- ooen ticket
- olen ticket
- o-en ticket
- o0en ticket
- opwn ticket
- opsn ticket
- opdn ticket
- oprn ticket
- op4n ticket
- op3n ticket
- opeb ticket
- opem ticket
- opej ticket
- opeh ticket
Etymology of OPEN TICKET
The etymology of the term "open ticket" is derived from the combination of the words "open" and "ticket".
- "Open" originates from the Old English word "open" and Middle English word "openen", both meaning "not closed or blocked", "accessible", or "unrestricted". It is also related to the Old High German word "offan" and the Old Norse word "opinn", both with similar meanings.
- "Ticket" comes from the Old French word "tiquet" and the Middle French word "estiquet", signifying a "note" or a "label". It eventually evolved into the English word "ticket", referring to a document or card used as proof of authorization, entitlement, or admission.
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