NOCI, which stands for "negative on-call isolation," is a term used in the field of information technology and software development. It refers to a practice where on-call engineers or technicians deliberately avoid isolation when responding to incidents or technical issues.
NOCI involves the proactive and intentional choice to work collaboratively, rather than individually, to resolve an incident. On-call engineers who practice NOCI actively seek support and expertise from their team members, rather than trying to solve the problem alone. This approach is based on the belief that teamwork and collective intelligence are essential for efficient incident resolution.
By practicing NOCI, on-call engineers can benefit from multiple perspectives and ideas, helping them to identify the root cause of an incident more quickly and effectively. Additionally, it allows for a more robust and resilient response, as knowledge and experience are shared among team members.
The NOCI approach also encourages open and transparent communication within the team. On-call engineers are encouraged to share their thoughts, observations, and possible solutions with their colleagues, fostering a collaborative environment.
Overall, NOCI promotes a culture of shared responsibility and continuous learning within an organization. It recognizes the importance of teamwork in incident response and aims to maximize the efficiency and effectiveness of technical support teams.
