CLIENT SERVICES Meaning and
Definition
-
Client services refer to the range of activities and support provided by a business or organization to meet the needs and requirements of its clients or customers. It involves a range of functions aimed at ensuring customer satisfaction and building long-term relationships with clients.
The primary objective of client services is to provide exceptional customer experiences and address any inquiries, concerns, or issues that clients might have. This includes handling customer queries, providing information about products or services, resolving complaints, or assisting with any other customer-related matters. Client services personnel typically act as the primary point of contact between the organization and its clients, bridging the gap between the two.
Client services encompass various aspects, such as understanding client needs, ensuring timely and accurate delivery of services, maintaining effective communication channels, and providing ongoing support. It involves forging trust and loyalty with clients by assisting them in making informed decisions and ensuring their expectations are met or exceeded.
Client services may also involve post-sale activities, such as account management, upselling or cross-selling, and cultivating long-term relationships to secure repeat business. Additionally, client services can include conducting customer satisfaction surveys, analysis of customer feedback, and implementing improvements based on these findings.
Ultimately, client services play a vital role in enhancing customer satisfaction, fostering loyalty, and contributing to the overall success and growth of an organization.
Common Misspellings for CLIENT SERVICES
- client service
- xlient services
- vlient services
- flient services
- dlient services
- ckient services
- cpient services
- coient services
- cluent services
- cljent services
- clkent services
- cloent services
- cl9ent services
- cl8ent services
- cliwnt services
- clisnt services
- clidnt services
- clirnt services
- cli4nt services
- cli3nt services
Etymology of CLIENT SERVICES
The word "client services" is a compound phrase derived from the Latin and Old French languages.
The term "client" originated from the Latin word "cliens", which referred to a person under the protection and support of a patron in ancient Rome. The word evolved over time to also include the meaning of a customer or a person receiving professional services.
The word "service" came from the Old French word "servise", which derived from the Latin word "servitium" meaning "slavery or servitude". However, the meaning of the word transformed to denote the act of serving or providing assistance, rather than emphasizing the subordinate aspect.
When combined, "client services" generally refers to the support and assistance provided to clients or customers. It encompasses a range of activities aimed at fulfilling the needs and requirements of the individuals or organizations being served.
Infographic
Add the infographic to your website:
