Back channel communication is a form of hidden or covert communication that takes place alongside the main or official communication channels, typically in a discreet or indirect manner. It refers to the exchange of information, ideas, or messages that occur outside of the public or formal channels, often between two or more individuals involved in a larger group or setting.
This type of communication can take various forms, such as whispered conversations, secret notes, electronic messages, or non-verbal cues, and is typically intended to be private and confidential. Back channel communication often occurs in situations where individuals want to convey information or opinions that they may not feel comfortable expressing openly or directly.
The purpose of back channel communication can vary depending on the context. It may be used to share additional or alternative viewpoints, seek advice or guidance, coordinate actions, provide feedback, maintain personal relationships, or even engage in gossip or rumor spreading. In some cases, it can be a means of bypassing hierarchical structures or established protocols to, for example, influence decision-making processes or maintain control over a situation.
While back channel communication can be useful in certain situations, it can also pose risks and challenges. It can undermine transparency, trust, and the overall effectiveness of official communication channels. Therefore, it is important to strike a balance between the need for confidential exchanges and the integrity of open and inclusive dialogue within a group or organization.
